I am having the same problem in both the two batteries of such model number.

BK8030 was made sir system present pin was not installed in it...connected the pin then it was reset

The screenshots I sent you today have two batteries dell with both chips..bq304xx

@mscomputer-a1 

SMBus chip is not detected, only database chip is shown. The database chip is displayed based on manufacturer name and other static parameters, if a clone battery copies this information then the chip will be displayed as it was used in the original battery while the copy has a Chinese chip.

When the SMBus chip is detected then it is more precise since special identification commands are sent to the chip. In your case both batteries do not respond to the identification commands, so I would say you have chinese chips in the batteries. This could be a reason why reading eeprom does not work.

Are the batteries genuine ? Can you open one to confirm the chip ?

@azzido ok

@mscomputer-a1 

Can you read the chip name from the picture ? because I cannot  

@azzido You tell us where the name of the chip would have been written, I would have told you about the post.

@mscomputer-a1 

@azzido

A2168 is a chinese chip, bad quality copy of BQ20ZXX family.

You can't do anything with it, can't read eeprom, can't clear PF.

Generally it's a waste of time dealing with non genuine batteries.

@torture ANY SOLUTION SAR 

Posted by: @mscomputer-a1

@torture ANY SOLUTION SAR 

Solution for what? What you want to do? 

The batteries seem to be working.

@torture

closes at 70% so we are trying to reset it

Mscomputer: We have to take Nalba's license for one year but I have more copy battery here... now you tell me if the copy battery is reset then we will take the license