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HP battery not charging in laptop hp-sr03xl BQ40Z551 FW V1.05

ety720
(@ety720)
Eminent Member Customer

Greetings. help me figure out what is the problem? laptop battery is not charging. The repair shop found no problems with charging.
maybe with a battery?
 

fet
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Topic starter Posted : 03/02/2022 11:03 am
torture
(@torture)
Member Moderator

The screenshot that you posted gives absolutely no information needed to analyze the issue.

Post a screenshot with dynamic & static battery data with chip detection by SmBus.

 

Posted by: @ety720

laptop battery is not charging

Is it not charging only in the laptop?

Does it charge by NLBA?

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Posted : 03/02/2022 11:09 am
ety720
(@ety720)
Eminent Member Customer
image
image
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Topic starter Posted : 03/02/2022 11:32 am
torture
(@torture)
Member Moderator

There is absolutely no problem with your battery all parameters are OK.

So if you charge it with NLBA and put it in the laptop, can the laptop work on battery power?

If only charging does not work the problem is with laptop charge curcuit.

So the battery was working with this same laptop before?

 

 

 

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Posted : 03/02/2022 11:39 am
ety720
(@ety720)
Eminent Member Customer

@torture Yes that's right. the battery worked with this laptop. If you charge the battery, then the laptop runs on battery but does not charge it.

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Topic starter Posted : 03/02/2022 11:47 am
torture
(@torture)
Member Moderator

In that case the problem is with laptop charging curcuit.

Posted by: @ety720

The repair shop found no problems with charging

Change the repair shop. Smile  

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Posted : 03/02/2022 11:51 am
BAYINDIR_BEY
(@bayindir_bey)
Estimable Member Customer

@ety720 

is the battery chinese spare

some laptops only support original battery

laptop is discharged but not charged

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Posted : 03/02/2022 12:10 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator
Posted by: @bdlkdrbndr

some laptops only support original battery

laptop is discharged but not charged

Yes, you are right. But this is mainly applied to Dell, Lenovo, Sony, Panasonic brands laptops.

On HP laptops battery authenticity basically not verified. 

Just fresh example. One of my customers replaced bq30z55 locked chip on HP battery taken from Asus battery. Chip was not reprogrammed, so all settings were Asus specific. And laptop was quite happy with it. Charging and discharging was Ok. 

 

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Posted : 03/02/2022 12:50 pm
ety720
(@ety720)
Eminent Member Customer

the battery is original. laptop from new. 15-cx0048ur

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Topic starter Posted : 03/02/2022 1:55 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

So battery is fine. Check laptop. 

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Posted : 03/02/2022 2:48 pm
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