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HP CI03XL BQ20886 Fw v1.01 not charging on Laptop

FJ
 FJ
(@brs)
Noble Member Customer

This battery charges and discharges on NLBA. Laptop discharges ok but does not charge. other battery works fine on same laptop.

image
image

noted Device name is missing in static data.

tried reset tab which gives communication error.

image

how to resolve the issue

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Topic starter Posted : 13/05/2023 1:21 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator
Posted by: @bnbplus

noted Device name is missing in static data

 Try to read Static area several times. 

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Posted : 13/05/2023 8:03 pm
FJ
 FJ
(@brs)
Noble Member Customer
Posted by: @djibattworkshop

Try to read Static area several times. 

tried but same result every time.

same in UBRT.

image
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Topic starter Posted : 14/05/2023 10:40 am
FJ
 FJ
(@brs)
Noble Member Customer

tried these buttons also.

image
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Topic starter Posted : 14/05/2023 10:47 am
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 So firmware is corrupted. It could be a reason of the issue because laptop bios checks some Static parameters to verify a battery. 

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Posted : 14/05/2023 12:08 pm
FJ
 FJ
(@brs)
Noble Member Customer
Posted by: @djibattworkshop

So firmware is corrupted. It could be a reason of the issue because laptop bios checks some Static parameters to verify a battery.

any way to correct it? reset tab not working to unseal or read dump.

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Topic starter Posted : 14/05/2023 1:40 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 Have you stored original dump ? 

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Posted : 14/05/2023 2:49 pm
FJ
 FJ
(@brs)
Noble Member Customer
Posted by: @djibattworkshop

Have you stored original dump ? 

could't even read.received the battery like this.

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Topic starter Posted : 14/05/2023 3:08 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 Try to unseal the chip over Remote Server, then Device Name parameter could be fixed manually or in bqEVSW software. 

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Posted : 14/05/2023 9:14 pm
Skumar liked
Skumar
(@skumar)
New Member

Please share bqstudio software

 

Regards

Skumar 

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Posted : 15/05/2023 4:51 pm
Skumar
(@skumar)
New Member

@djibattworkshop please share bqstudio software 

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Posted : 15/05/2023 4:53 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 it is not our product. Anyway it could be downloaded from Texas Instruments website. 

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Posted : 15/05/2023 7:13 pm
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