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DJI MAVIC PRO "Battery Authentication Failed"

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DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 Repeat all commands properly. 

 

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Posted : 11/11/2023 4:20 pm
rvasud2
(@rvasud2)
Eminent Member Customer

Hi,

Sorry my bad, with the hope that I did not damage anything, please see the new screen shots below:

Capture5
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Topic starter Posted : 12/11/2023 2:32 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

When "Battery Authentication Failure" error appeared ?.. 

Was it since beginning or appeared after disassembly ?.. 

 

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Posted : 12/11/2023 3:05 pm
rvasud2
(@rvasud2)
Eminent Member Customer

Hi,

I never had a chance to charge the battery because was over discharged, I had the drone for few years before I got to use it for firs time.

So to answer your question the error appeared after I disassembled the battery. 

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Topic starter Posted : 13/11/2023 2:43 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 It looks something wrong was done with a battery.  

read eeprom and attach it. 

 do you have ev2300 or ev2400 adapter ?.. 

 

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Posted : 13/11/2023 2:51 pm
rvasud2
(@rvasud2)
Eminent Member Customer

EV2300

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Topic starter Posted : 13/11/2023 4:36 pm
rvasud2
(@rvasud2)
Eminent Member Customer

Here is the log file.

Thank you!

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Topic starter Posted : 13/11/2023 4:42 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

Read the battery using bqEVSW and paste SBS and Safety tab pictures. 

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Posted : 13/11/2023 8:08 pm
rvasud2
(@rvasud2)
Eminent Member Customer

Hi,

I am sorry but can you be a little more specific with the instructions.

I do not know what bqEVSW is. Also I do not know the safety tab location.

Thank you!

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Topic starter Posted : 14/11/2023 1:22 pm
rvasud2
(@rvasud2)
Eminent Member Customer

Hi,

I think I figured out what you are asking for please see below:

Capture7
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Capture9

Please let me know if you need any other information.

Thank you!

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Topic starter Posted : 14/11/2023 1:34 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

 There was unauthorised changes to chip settings, thats why drone throws "Battery Authentication Fail" error. 

- Go to Seal/Authentication page of bqEVSW software 

- press Unseal button 

- confirm chip is Unsealed 

- Go to bqEVSW Pro page button 

- Send this command 

- Cmd 00, WriteWord 0024 

- Go to Seal/Authentication page of bqEVSW software 

- press Seal button 

- confirm chip is Sealed 

- go to SBS tab, press Read button 

- paste updated snapshot 

 

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Posted : 14/11/2023 3:50 pm
rvasud2
(@rvasud2)
Eminent Member Customer
Capture10

I did not get an error message when I unsealed the battery, picture above is the result after unseal button pressed. Also, I do not know how to check if the battery is unsealed.

Gest to make sure is this where I should make the suggested modification (picture below):

Capture11

Thank you and please excuse my multiple questions.

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Topic starter Posted : 14/11/2023 6:24 pm
rvasud2
(@rvasud2)
Eminent Member Customer

Please confirm if this would pe the correct place to send the command.

Capture12
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Topic starter Posted : 14/11/2023 6:29 pm
rvasud2
(@rvasud2)
Eminent Member Customer

One more thing I would like to add, when I go to Seal Authority tab I get a lot of error messages, please see below screen shots:

Capture13
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Topic starter Posted : 14/11/2023 6:40 pm
DjiBattWorkshop
(@djibattworkshop)
Member Moderator

Switch off the battery by push button and confirm all indicators Off ! 

 

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Posted : 14/11/2023 6:55 pm
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